ORDERS / SHIPPING

Shipping times

Orders that choose free shipping will typically ship within 2-3 business days.  Orders that choose expedited shipping at an additional cost will ship in 1-2 business days.

 

Shipping costs

We offer free shipping and returns on all orders in the continental United States.  We also offer expedited shipping options at an additional cost which can be viewed at checkout. Expedited shipping costs are non-refundable.      

 

Returns/Refunds

We offer returns for up to 15 days after purchase.  Expedited shipping costs are non-refundable.                                                   

Please email returns@lowercasenyc.com indicating which frames you would like to return along with your order number and will we email you a return label.   Items must be unworn with the complementary accessories, all packaging, and any promotional items shipped to you.  Your refund will be credited to the original purchaser's credit card.  It may take up to 10 days for your  refund to show up on your credit card after the return has been received.                                                                      

 

What if I need to change my order?

Please email hello@lowercasenyc.com or call (+1.212.510.7621) and we will be happy to accommodate any requests as long as the order has not already shipped.

  

Do you ship internationally?

If you would like to place an order and you are outside of the United States please email hello@lowercasenyc.com or call (+1.212.510.7621).

  

Do you accept insurance?

We do not accept insurance but we do provide itemized receipts for submission to your insurance company.

 

What payment method do you accept?

We accept PayPal and all major credit cards.